What Is Shared Inbox?
A shared inbox is a common address managed by multiple team members. It is widely used in MCA and small business lending because brokers, ISOs, and partners often send applications and supporting documents to a single address.
Shared inboxes typically appear when organizations handle hundreds of incoming applications daily. Operators use them to distribute workload and keep submissions from being siloed under one person’s email.
How Does Shared Inbox Work?
In neutral terms, a shared inbox works through a simple flow:
- Input: Emails and attachments arrive at a common mailbox.
- Core action: Team members access, sort, and label submissions.
- Output: Deals are logged, and documents are stored or forwarded.
- Follow-on: Submissions are either processed, returned for missing info, or archived.
Within Heron’s workflow, shared inboxes are a key entry point into the automation loop:
- Intake: Submissions from underwriting@ or subs@ addresses are automatically captured by Heron.
- Scrub/Checks: Heron scrubs each packet for completeness, duplicates, and policy checks.
- Write-Back: Clean submission data, such as broker details, deal IDs, and timestamps, is written directly into the CRM.
- Next Action: If complete, the deal is routed to underwriting. If incomplete, Heron sends a missing-info email back to the broker.
This means teams no longer have to manually sort emails or track documents across multiple inboxes. Instead, Heron makes sure submissions move smoothly into the system of record.
Why Is Shared Inbox Important?
For brokers and funders, shared inboxes are critical because they create a single point of entry for applications. This reduces the risk of missed emails and keeps intake organized.
With Heron connected, a shared inbox becomes more than just a collection point. It reduces manual rekeying, shortens turnaround time, and provides a reliable source of truth for every submission.
For brokers and funders, shared inboxes reduce inbox clutter and improve deal readiness.
Common Use Cases
Shared inboxes are used every day by MCA brokers and funders to manage high-volume intake.
- Forwarding submissions from underwriting@ into Heron for automated capture.
- Collecting ISO packets in one place for faster scrubbing.
- Allowing multiple team members to monitor submissions without duplicate work.
- Triggering automatic missing-info replies when documents are incomplete.
- Routing fully complete deals directly to underwriting.
FAQs About Shared Inbox
How does a shared inbox reduce manual work for brokers/funders?
Shared inboxes cut down on back-and-forth between individual staff accounts. With Heron connected, submissions flow directly from the inbox into the CRM, eliminating manual sorting and forwarding.
Where in the Heron workflow does shared inbox happen?
Shared inboxes are part of the intake stage. Emails arriving at underwriting@ or subs@ are captured, scrubbed, written back to the CRM, and routed to the right next step.
What happens if two brokers send the same packet to the shared inbox?
Heron detects duplicates, flags them, and prevents multiple records from being created. This makes sure underwriters see only the cleanest version of the deal.