What Is a Document Completeness Score?
A document completeness score refers to the percentage or rating that shows how much of a required document set has been submitted.
In MCA and small business lending, this typically means checking whether the packet includes all needed items such as bank statements, IDs, application forms, and supporting documents.
This score usually appears at the scrubbing stage, when submissions are evaluated for readiness. Operators use it to quantify packet status instead of relying on manual eyeballing, which makes intake faster and more objective.
How Does a Document Completeness Score Work?
Document completeness scoring evaluates submissions against a predefined checklist.
- Requirement mapping: The funder’s document requirements are defined, such as “last 3 months of statements plus ID.”
- Packet parsing: Submitted files are scanned and categorized by type.
- Score calculation: Each required item is checked off and weighted toward a final percentage or score.
- Flagging gaps: Missing items reduce the score and trigger follow-up actions.
Heron automates document completeness scoring as part of its scrubbing process.
- Automated parsing: Files are ingested via email, portal, or API, and their types are classified.
- Checklist validation: Heron compares the packet against the funder requirements.
- Structured outputs: Scores and missing-item flags are written directly into CRM fields.
- Next action: If the score is below thresholds, Heron triggers a missing-info email; if complete, the deal moves directly to underwriting.
This replaces manual review and makes sure completeness is tracked consistently.
Why Is a Document Completeness Score Important?
For brokers and funders, document completeness scores are important because incomplete packets cause delays and wasted underwriting effort. A clear score makes it obvious whether submissions are ready to move forward or need correction.
Heron strengthens this process by automating completeness scoring. This reduces turnaround time, eliminates guesswork, and improves operational consistency across thousands of submissions.
Common Use Cases
Document completeness scores are applied in intake and submission management.
- Measuring how complete each incoming packet is against funder rules.
- Triggering automated missing-info emails when packets fall short.
- Writing scores into CRM records for quick visibility.
- Routing high-completeness packets directly to underwriting.
- Tracking trends in broker submission quality over time.
FAQs About Document Completeness Score
How does Heron calculate a completeness score?
Heron parses submitted files, classifies them, and compares them to funder checklists. Each required item adds to the score, while missing items reduce it.
Why are completeness scores valuable for brokers and funders?
They provide a clear, objective view of whether a packet is ready for underwriting. This reduces back-and-forth and speeds up deal flow.
What outputs should teams expect from completeness scoring?
Teams receive structured CRM fields showing the percentage score, missing document flags, and automated triggers for missing-info follow-ups.