Background
Olympus Business Capital provides fast, flexible funding solutions to small businesses across the U.S., working closely with a network of ISO partners. In a competitive, time-sensitive market, speed and responsiveness are everything — and Olympus was feeling the pressure.
The team needed a way to move faster, work smarter, and better serve partners without compromising on quality.
Outcomes
1. Accelerated Decisioning and Turnaround
Heron enabled Olympus to move faster — pushing auto-declines out earlier in the process and helping underwriters return offers more quickly. This gave ISO partners the speed they expect while freeing the team to focus on qualified deals.
“We were getting a lot of complaints from our ISO partners about slow response times. Heron helped us move faster — and fund more.”
2. Structured Workflow, Increased Deal Volume
Heron brought consolidation and structure to Olympus’s underwriting flow, reducing internal chaos and enabling the team to fund more deals efficiently.
“We’re more consolidated and organised in the underwriting space now. And candidly — we’re funding more deals.”
3. Support Beyond Software
Beyond the product itself, Olympus highlighted Heron’s onboarding and partnership approach — including making useful external introductions to help the team stay lean and efficient.
“The support’s great. Heron onboarded us well — and even connected us with other partners to help us become more efficient.”
With Heron, Olympus has transformed its intake and underwriting operations — moving from reactive and fragmented to fast, structured, and scalable. What started as a fix for ISO submission delays became a strategic shift in how Olympus supports growth, drives efficiency, and delivers a stronger partner experience.
Ready to streamline your underwriting and scale your operations like Olympus?