RTMI Capital Cuts Underwriting Time by 83% While Scaling U.S. Operations with Heron

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Background on RTMI Capital

RTMI Capital is a major financing institution backed by two international public companies. The firm provides unsecured, institutional-grade financing to small businesses and recently launched U.S. operations to bring their lending model to the American MCA market.

RTMI's initial goal was 10 applications per day. They hit that within a month — then quickly surpassed it. But with only two full-time underwriters handling the entire workflow, rapid growth created a processing bottleneck. The team needed a way to scale without sacrificing speed, quality, or risk discipline.

Pain Points

Before Heron, RTMI's underwriters were dissecting every bank statement, transaction by transaction. A single file took ~29 minutes of concentrated effort — and many of those files should have been killed in the first minute. The team was spending thousands of dollars in underwriting labor on non-viable deals.

Moreover, as deal volume grew, the manual process simply couldn't keep up. The bottleneck meant slower response times to brokers and borrowers — and in the MCA market, speed wins deals.

Without automated fraud detection, RTMI also lacked confidence in identifying altered statements — a gap Itay described as "worth millions of dollars in value." The manual workload pulled the team away from revenue-generating activities and slowed response times to brokers and borrowers.

"We were spending thousands of dollars on each of underwriter time to potentially work an hour or two on a bank statement that should have been killed in a minute."

Why RTMI Capital Chose Heron

RTMI tried other solutions first — including generic scrubbing tools — but found them less accurate, less efficient, and harder to integrate with their existing systems. What set Heron apart was the willingness to tailor workflows to RTMI's specific needs and deploy changes fast. The Heron team actively built features based on RTMI's feedback, something other vendors simply didn't offer.

"Seeing that accessibility to the team and being able to implement changes and deploy them in a rather fast manner was very, very valuable for us."

Heron's Solution

Heron automated RTMI's submission intake and underwriting workflow end to end — replacing manual analysis, eliminating CRM data entry, and adding fraud detection the team never had before.

• Heron Parsers extract structured data from bank statements, identifying true revenue and calculating key financial metrics — replacing 29 minutes of manual analysis per file.
• Heron Fraud Detection scans for altered statements, fabricated transactions, and anomalies on every deal.
• Heron Data Enrichment & Integration APIs push validated data directly into RTMI's CRM, automating deal placement across pipelines.
• Heron Policy Checks run qualification criteria automatically, killing non-viable deals in seconds.

Outcomes

1. From 29 Minutes to 5 Minutes

With Heron, underwriting decisions dropped from 29 minutes to 5–10 — and the underwriter isn't even working on the bank statement during those minutes. They're running background checks and advancing the deal in parallel. Across the team, Heron saves RTMI 20–30 hours weekly on data intake, translating to tens of thousands in monthly savings.

"It shrank from 29 minutes down to 5 to 10 minutes while not having to work on the actual banking. The effect was double."

That reclaimed time now goes toward higher-value underwriting work and faster response times to brokers.

2. Risk Visibility Worth Millions

Heron's fraud detection gives RTMI automated visibility into altered statements on every deal — a capability they simply didn't have before. Even a small improvement in default rates has outsized impact when transacting hundreds of millions. The reduced risk also means better pricing for clients and brokers.

"If we can improve that percentage by very, very small amounts, it can have significant changes on bottom line, on overall health of the company."

With greater confidence in credit decisions, RTMI can offer better pricing to clients and more competitive terms to brokers — creating a more premium product in the market.

3. Scaling Without Scaling Headcount

Since implementing Heron, RTMI has gone from targeting 10 applications per day to processing hundreds per week. The team now focuses on developing new lending products and refining their credit risk models.

"Heron's integration helped us focus on scaling the business. It gave us the actual peace of mind to transact in a new market — better offers, more decisions, better terms."

With operations running efficiently, RTMI is building a strong U.S. presence — without needing to scale headcount alongside deal volume.

For RTMI Capital, Heron is the operational backbone that made their U.S. expansion possible — eliminating manual data entry so the team can focus on smart credit decisions and growth. It's exactly the kind of transformation Heron was built for: saving humans lifetimes of tedious work so they can focus on what actually matters.

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