Effective date: November 08, 2021
2. Information Heron Data Collects and Receives
Heron Data may collect, generate, and receive Service Data and other information and data (“Other Information”; Service Data and Other Information collectively “Information”) in a variety of ways:
Service data. Customers and individuals granted access to a Customer Instance by a Customer (“Authorized Users”) may submit Service Data to Heron Data when using the Services.
Account information. To create or update a Heron Data account, you or a Customer (e.g., your employer) supply Heron Data with an email address, domain and/or similar account details. In addition, Customers that purchase a paid version of the Services provide Heron Data (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
- Services metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users interact with the Services. For example, Heron Data logs what Third Party Services are connected with the Services (if any).
- Log data. As with most technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
- Device information. Heron Data collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether Heron Data collects some or all of this information often depends on the type of device used and its settings.
- Location information. Heron Data receives information from you, your Customer and other third parties that may help Heron Data approximate your location. Heron Data may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Heron Data may also collect location information from devices in accordance with the consent process provided by your device.
Third-Party Services. A Customer may develop the capability to connect Third-Party Services to its Customer Instance. Third-Party Services are software services that integrate with Heron Data Services, and a Customer can permit its Authorized Users to enable and disable these integrations for its Customer Instance. Heron Data may also develop and offer Heron Data applications that connect the Services with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with Heron Data. For example, if a single sign-on service is connected with Heron Data, Heron Data may receive the username and email address of Authorized Users, along with additional information that the application has elected to make available to Heron Data to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to Heron Data. When a Third-Party Service is enabled, Heron Data is authorized to connect and access Other Information made available to Heron Data in accordance with any permission(s) granted by Customer (including, by its Authorized User(s)). Heron Data does not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Services.
Contact information. An Authorized User is required to provide some contact information (e.g., an email address) when making an account on the Services.
Third-party data. Heron Data may receive data about organizations, industries, lists of companies that are customers, Website visitors, marketing campaigns and other matters related to our business from affiliates and subsidiaries, our partners, or others that Heron Data engages with to make Heron Data’s own information better or more useful. This data may be combined with Other Information Heron Data collects and might include aggregate-level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
Additional information provided to Heron Data. Heron Data receives Other Information when submitted to our Websites or in other ways, such as if you participate in a focus group, contest, activity or event, apply for a job, enroll in an educational program hosted by Heron Data or a vendor, request support, interact with our social media accounts or otherwise communicate with Heron Data.
3. How Heron Data Uses Information
Service Data will be used by Heron Data in accordance with the applicable MSA, Customer’s use of Services functionality, and as required by applicable law. Heron Data is a processor of Service Data and Customer is the controller.
In addition, Heron Data uses Information in furtherance of our legitimate interests in operating our Services, Websites, and business. More specifically, Heron Data uses Information:
- To provide, update, maintain and protect our Services, Websites, and business. This includes use of Service Data and Other Information to support delivery of the Services under an MSA, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at an Authorized User’s request.
- As required by applicable law, legal process, or regulation.
- To communicate with you by responding to your requests, comments, and questions. If you contact us, Heron Data may use Information to respond.
- To develop and provide additional features. Heron Data tries to make the Services as useful as possible for Customers and Authorized Users, and Heron Data may use aggregated and anonymized Services Data and Other Information to develop new Services or improve existing Services.
- To send emails and other communications. Heron Data may send you service, technical and other administrative emails, messages, and other types of communications. Heron Data may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, Heron Data sometimes sends emails about new product features, promotional communications, or other news about Heron Data. These are marketing messages so you can control whether you receive them. If you have additional questions about a message you have received from Heron Data please reach out through the contact mechanisms described below.
- For billing, account management, and other administrative matters. Heron Data may need to contact you for invoicing, account management, and similar reasons and Heron Data uses account data to administer accounts and keep track of billing and payments.
- To investigate and help prevent security issues and abuse.
4. Data Retention
Heron Data will retain Service Data in accordance with the applicable MSA, Customer’s use of Services functionality, and as required by applicable law.
5. How Heron Data Shares and Discloses Information
This section describes how Heron Data may share and disclose Information.
- Displaying and operating the Services. Because of the nature and functionality of the Services, Information will be displayed as part of the Services to Authorized Users in a Customer Instance. For example, information about which of Customer’s employees may have two-factor authentication enabled may be displayed as part of the Services.
- Third-party service providers and partners. Heron Data may engage third parties as service providers or business partners to process Information and support our business. These third parties may, for example, provide virtual computing and storage services. To the extent necessary and applicable, these third-party service providers and partners will be bound by appropriate and commercially reasonable confidentiality obligations. Additional information about the subprocessors Heron Data uses to support delivery of our Services is set forth in our list of Heron Data Subprocessors.
- Third-Party Services. Customer may enable or permit Authorized Users to enable Third- Party Services. Heron Data requires each Third-Party Service to disclose all permissions for information access in the Services, but Heron Data does not guarantee that they do so. When enabled and as requested by Customer, Heron Data may share Information with Third-Party Services. Third-Party Services are not owned or controlled by Heron Data and third parties that have been granted access to Information may have their own policies and practices for its collection, use, and sharing. Please check the permissions, privacy settings, and notices for these Third-Party Services or contact the service provider for any questions.
- Corporate affiliates. Heron Data may share Information with its corporate affiliates, parents, and/or subsidiaries.
- During a change to Heron Data’s business. If Heron Data engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Heron Data’s assets or stock, financing, public offering of securities, acquisition of all or a portion of Heron Data’s business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all Information may be shared or transferred, subject to appropriate and commercially reasonable confidentiality arrangements.
- Aggregated or de-identified data. Heron Data may disclose or use aggregated or de-identified Information for any purpose. For example, Heron Data may share aggregated or de-identified Information with prospects or partners for business or research purposes.
- To Comply with Laws. If a law enforcement or government agency sends Heron Data a demand for Information about a Customer, Heron Data shall attempt to redirect the agency to request that data directly from the Customer. As part of this effort, Heron Data may provide the Customer’s basic contact information to the law enforcement or government agency. If compelled to disclose Information to a law enforcement or government agency, then Heron Data will give the Customer reasonable notice of the demand and cooperation to allow the Customer to seek a protective order or other appropriate remedy unless Heron Data is legally prohibited from doing so. Heron Data will not voluntarily disclose Information related to a Customer to any law enforcement or government agency.
- To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property, or safety of Heron Data or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
- With consent. Heron Data may share Information with third parties when Heron Data has consent to do so.
Security is critical to Heron Data’s mission, and Heron Data takes security of data seriously. Heron Data uses industry-standard technical and organizational measures to protect Information from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Information Heron Data collects, processes, and stores, and the current state of technology. Given the nature of communications and information processing technology, Heron Data cannot guarantee that Information in our care will be absolutely safe from intrusion by others during transmission through the Internet or while stored on our systems or otherwise. When you click a link to a third-party site, you will be leaving our site and Heron Data doesn’t control or endorse what is on third-party sites. For more information, please see our dedicated page on Heron Data security.
7. Age Limitations
To the extent prohibited by applicable law, Heron Data does not allow use of our Services and Websites by anyone younger than 16 years old. If Heron Data learns that anyone younger than 16 has unlawfully provided Personal Data, Heron Data will take steps to delete such information.
9. Data Protection Officer
To communicate with our Data Protection Officer, please email [email protected]
10. Identifying the Data Controller and Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Service Data. In general, Heron Data is the processor of Service Data and the controller of Other Information.
11. Your Rights
Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. Contact the Customer who controls your Heron Data instance for additional access and assistance. That Customer can work with Heron Data’s Legal and Customer Success teams to address your concerns.
To the extent that Heron Data’s processing of your Personal Data is subject to the General Data Protection Regulation or applicable laws covering the processing of Personal Data such as the UK Data Protection Act and the Brazilian General Data Protection Act (Lei Geral de Proteção de Dados), Heron Data relies on its legitimate interests, described above, to process your data. Heron Data may also process Other Information that constitutes your Personal Data for direct marketing purposes, and you have a right to object to Heron Data’s use of your Personal Data for this purpose at any time.
12. Your California Privacy Rights
This section provides additional details about the personal information Heron Data collects about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information Heron Data collects (including how Heron Data uses and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at [email protected]. Heron Data will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
13. Data Protection Authority
Subject to applicable law, you also have the right to (i) restrict Heron Data’s use of Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority or the Information Commissioner's Office, which is Heron Data’s lead supervisory authority in the United Kingdom:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: +44 0303 123 1113
Fax: +44 01625 524510
Email: [email protected]
If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to [email protected] or to a supervisory authority:
Irish Data Protection Commissioner
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland
Phone +353 57 868 4757
Fax: +353 57 868 4757
Email: [email protected]
14. Contacting Heron Data
You may contact us at [email protected] or at our mailing address below:
Open Credit Technologies Ltd.
Attn: Data Privacy Officer
386 St John St
London, EC1V 4NN