What Is a Missing-Info Request?
A missing-info request is triggered when a submission lacks required components such as bank statement pages, identification documents, or signatures. In MCA and small business lending, this step is critical because incomplete packets cannot move forward in underwriting.
Missing-info requests usually appear at the intake stage when submissions are first reviewed. Operators use them to get packets back to a complete state without wasting underwriter resources.
How Does Missing-Info Request Work?
The mechanics are straightforward.
- Detection of gaps: A packet arrives missing pages, outdated IDs, or incomplete forms.
- Identification of requirements: The system highlights exactly what is absent.
- Message creation: A templated email is prepared listing the missing items.
- Broker response: The broker supplies the requested files so the packet becomes usable.
Within Heron, this process is automated from start to finish.
- Automated detection: Heron reviews packets and identifies missing documents or invalid files.
- CRM update: The deal record is updated with “incomplete” status and notes on what is missing.
- Automated outreach: A templated email is sent to the broker requesting the exact documents.
- Completion loop: Once files are received, Heron processes them and updates the packet to “complete,” routing it forward.
This keeps deals from stalling and eliminates manual back-and-forth for staff.
Why Is Missing-Info Request Important?
Brokers and funders rely on complete packets to keep underwriting efficient. Missing information slows deals down, frustrates brokers, and increases rework.
By automating requests, Heron speeds up communication, reduces manual emails, and makes sure packets are corrected quickly. This improves turnaround time and reduces wasted effort.
Common Use Cases
- Detecting missing statement pages and notifying the broker automatically.
- Requesting updated IDs when an expired document is submitted.
- Asking for signatures when an application form is incomplete.
- Following up on missing tax records or financials without staff intervention.
- Updating CRM records automatically when documents arrive.
FAQs About Missing-Info Request
How does missing-info request reduce manual work for brokers and funders?
Heron automatically detects when packets are incomplete and sends a templated email listing the missing items. Staff no longer need to draft repetitive follow-ups.
What happens after brokers respond to a missing-info request?
Heron captures the new files, updates the CRM status, and routes the packet into underwriting if it is now complete. This prevents wasted review time on incomplete packets.
What should be included in a complete packet to avoid missing-info requests?
A complete packet usually contains a signed application, multiple months of bank statements, valid identification documents, and any other requirements from the funder. Providing everything at once prevents delays.