How Heron Enabled 3x More Deals for Lexington Capital’s Broker Ops

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Background

Lexington Capital Holdings is a Long Island–based brokerage offering both alternative financing (e.g. merchant cash advances, lines of credit) and traditional lending (e.g. SBA loans, equipment financing). As Head of ISO Relations, Nicolette DiAntonio manages the internal processing team that reviews and packages every application submitted to their lender network.

Lexington’s goal is simple: deliver clean, high-quality, fundable files faster than anyone else. Not just to win the deal — but to earn their clients’ trust for life. They pride themselves on being hands-on, responsive, and relationship-first, guiding every borrower personally. To deliver that level of service, they needed speed on their side.

Pain Points

Before Heron, Lexington’s spent up to 30 minutes with 1-2 underwriter per submission analyzing bank statements — calculating averages, flagging overdrafts, and checking for lender pulls or fake documents.

“Timing is everything in this industry. If we don’t get a file out before another broker, we lose the deal — and we lose a forever client.”

That manual process bottlenecked the team and limited how many deals they could process. Worse, delays could mean lost revenue and relationships if another broker submitted a file faster.

Lexington saw a clear opportunity — by removing bottlenecks, they could serve more clients, move faster than the competition, and unlock new growth. Recognizing this constraint, Lexington set out to find a faster, more reliable way to underwrite deals — one that would allow them to scale operations, outpace the competition, and deepen client relationships.

Why Lexington Chose Heron

Lexington evaluated several vendors — including Oculus and EXB Financial — to speed up bank statement analysis. But nothing came close to Heron on accuracy, efficiency, or speed. Other tools took 2–5 minutes per file and still missed lender pulls or generated incomplete outputs.

“Heron beat everyone on speed and accuracy. No other platform could parse statements and find lender pulls that fast.”

That level of precision was critical for Lexington — it meant fewer errors, faster turnaround times, and ultimately, greater confidence in every deal they submitted.

Heron’s Solution

Lexington Capital built Heron into the foundation of their underwriting operations, replacing manual file reviews with a fast, scalable system that delivers clean, lender-ready submissions in seconds.

Heron Product Suite in use:

• Heron Parsers for:
  • Bank statement extraction: Automatically pulls key financial data — including revenue, balances, overdrafts, negative days, and lender pulls — from multi-account, multi-month PDFs.
  • → This eliminated manual calculations and ensured consistent, structured outputs every time.
• Heron Checks for:
  • Fraud detection and validation: Flags manipulated or fake PDFs, missing statements, incorrect date ranges, and duplicate files — preventing rework or reputational risk.
  • → By catching errors before submission, Lexington saves time and avoids wasted effort on non-fundable files and protects lender relationships.
• Heron Analytics for:
  • Multi-account analysis: Highlights the strongest accounts across multiple statements — helping the team prioritize which files to send.
  • → This gives processors actionable insights without added complexity.
• Heron Relay for:
  • CRM integration: Delivers structured, pre-reviewed data directly into Lexington’s internal systems.
  • → Submissions that once took 30 minutes are now ready in under a minute, with no copy/paste or spreadsheet work required.

With Heron, Lexington transformed a fragmented, error-prone review process into a streamlined, reliable engine — enabling their team to process more deals faster, with greater accuracy and confidence.

Outcomes

1. 98% Time Savings per File

What used to take 30 minutes now takes under 30 seconds. That unlocked new capacity for the same team — allowing Lexington to focus on growing volume without growing headcount.

“My team just plugs statements into Heron, reads it, and sends out a file in under 10–15 minutes. No more data entry, no more wasted time.”

This means less time spent in spreadsheets or calculators — and more time focused on communicating with clients, moving deals forward, and supporting the business.

2. 3x Increase in Daily File Volume

Before Heron, Lexington averaged 15–20 MCA applications per day. With Heron, they handle 50+ daily — all while maintaining quality and speed.

“We’ve ramped up our processing department, hired more people, and can send out more files than ever.”

Even as deal volume surged, Lexington didn’t need to triple headcount to keep up. Heron gave them the operational leverage to scale efficiently — enabling the existing team to handle growing demand without burnout or sacrificing attention to detail.

3. Fewer Errors, Stronger Fraud Protection, Better Client Experience

Heron automatically flags mismatched dates, missing statements, weak bank accounts, or signs of manipulation — helping Lexington avoid mistakes with lenders.

“If we send a fragmented file, we waste our time and the lender’s. Heron prevents that. It tells us what’s missing or out of order — even what account looks strongest.”

By surfacing errors and inconsistencies upfront, Heron reduces rework, preserves Lexington’s reputation with funders, and gives processors the confidence to act quickly.

Fraudulent or tampered statements — which once risked slipping through the cracks — are now flagged automatically. This has led to a significant improvement in overall accuracy and data integrity, ensuring that every submission is complete, fundable, and trustworthy.

The result: better-quality submissions, faster funding, and a better borrower experience.

By automating the most tedious and error-prone parts of underwriting, Heron helps Lexington deliver on what matters most: speed, trust, and long-term client relationships. As the team scales, Heron remains a core part of their operations — delivering the accuracy, speed, and hustle that defines both companies.

“You need a platform like Heron. If not, you’re just wasting your team’s time and your company’s money.”