Independent Sales Organizations (ISOs) send submission packets that often include dozens of attachments: bank statements, tax returns, IDs, and supporting documents. These files arrive in varying formats, names, and structures, creating confusion for underwriters and intake teams.
Manually sorting and labeling every file consumes time and increases the risk of errors, especially when volumes surge.
Heron automates classification for ISO submission packets by recognizing document types as soon as they arrive. Each attachment is scanned, identified, and labeled with the correct document category, for example, “Bank Statement,” “Driver’s License,” or “Application Form.”
This automatic classification enables smooth scrubbing, validation, and write-back later in the workflow.
By classifying documents consistently, Heron eliminates manual sorting, accelerates intake, and improves visibility across every deal in the pipeline.
Use Cases
- Identify document types automatically: Heron scans every attachment in an ISO submission and labels it correctly, even if file names are inconsistent.
- Sort packets for processing: Each classified document routes to the correct workflow. For example, bank statements move to scrubbing, and IDs move to validation.
- Reduce human sorting time: Intake specialists no longer need to open files or guess what they contain.
- Improve data consistency: Standardized classification allows systems and underwriters to rely on uniform labels across every deal.
- Detect missing documents: When required files are absent (e.g., no tax return in the packet), Heron flags the issue automatically.
- Enable precise reporting: Labeled documents make it easier to measure volumes by type and source.
These use cases help funders and brokers eliminate one of the most repetitive steps in submission handling while maintaining clean data pipelines.
Operational Impact
Classification automation directly affects speed, accuracy, and scalability across MCA operations.
- Speed: Documents are categorized instantly upon arrival, reducing intake delays.
- Accuracy: Advanced detection models identify files correctly even when mislabeled or renamed.
- Scalability: The same process works for hundreds of packets per day without extra staff.
- Visibility: Teams can quickly view which document types have arrived and which are missing.
- Standardization: Every file follows the same taxonomy, improving reporting and audit readiness.
Funders using Heron often see intake time reduced by up to 70% and packet completeness accuracy rise above 95%.
Classification Workflow in Heron
Heron’s classification process runs automatically once ISO packets enter the intake pipeline.
- Attachment analysis: Each attachment undergoes quick content and format inspection.
- Document recognition: Heron applies pattern recognition and text models to determine the document type.
- Label assignment: Detected document types receive standardized labels, such as “Bank Statement,” “W9,” or “Voided Check.”
- Workflow routing: Based on the label, each document moves to the appropriate processing queue.
- Flagging exceptions: Unrecognized or ambiguous documents are flagged for manual review.
- Syncing results: Classification metadata writes back into the CRM or deal record for tracking.
This workflow gives every document a clear identity from the moment it enters the system.
Collaboration Between ISOs and Funders
Automated classification strengthens communication and coordination between ISOs and funding teams.
- Instant feedback: Brokers can be notified if required document types are missing.
- Standard naming conventions: Heron renames classified documents consistently for easier referencing.
- Faster resubmissions: When ISOs resend missing files, the system automatically places them in the correct packet.
- Transparency: Both sides can see which documents were received, which are pending, and which need attention.
- Reduced back-and-forth: Clear classification minimizes follow-up emails and clarifications.
This transparency improves broker satisfaction and reduces turnaround friction across both sides.
Implementation Best Practices
Teams adopting automated classification can maximize accuracy by following a few best practices.
- Define document taxonomies: Establish a consistent set of categories for all document types.
- Integrate with intake sources: Connect shared inboxes, APIs, and portals directly to Heron.
- Validate sample packets: Run tests on historical submissions to confirm proper classification.
- Review exception patterns: Analyze misclassified or unrecognized files to improve accuracy.
- Use standardized file naming: Encourage ISOs to submit documents with clear names when possible.
- Monitor accuracy metrics: Track classification confidence rates and make adjustments as needed.
Following these steps ensures a high-confidence, low-friction classification rollout.
Benefits of Using Heron for Classifying ISO Submission Packets
- Speed: Automatically identifies every document type in seconds.
- Accuracy: Uses trained models that detect formats and keywords, even in poor-quality scans.
- Efficiency: Frees teams from tedious sorting and file review.
- Clarity: Keeps deal packets structured and organized.
- Scalability: Handles heavy submission volumes without slowing operations.
Heron transforms intake chaos into structured clarity, letting funders and brokers focus on evaluation instead of sorting.
FAQs About Classify for ISO Submission Packets
How does Heron identify document types automatically?
Heron analyzes each file’s text and layout patterns to recognize document types such as bank statements, applications, and IDs, then labels them accordingly.
Can Heron classify documents even if the file name is unclear?
Yes. Classification relies on document content, not file names, so even poorly labeled attachments are identified accurately.
What happens if a document type cannot be recognized?
Heron flags the file for review and alerts the intake team, allowing quick manual classification without disrupting the queue.
Can classification results be viewed in the CRM?
Absolutely. Heron writes classification labels back into the CRM, providing visibility into document status and type distribution.
How does classification improve broker communication?
It provides brokers with immediate insight into which documents were received and which are missing, cutting down on unnecessary email exchanges and rework.
